Terms of use.

Veskens Ltd · trading as Feneri · Last updated 13 September 2026

These terms govern use of the Feneri website and the personal Interface. Feneri is a guided check-in for self-reflection. It is not therapy, diagnosis, or emergency care. Access is invite-only until we admit an account.

1. Parties and acceptance
2. The service
3. Eligibility
4. Accounts and waitlist
5. Licence
6. Your content
7. Acceptable use
8. Health and safety
9. Privacy
10. Fees
11. Intellectual property
12. Third parties
13. Service status
14. Warranties
15. Liability
16. Suspension and termination
17. Governing law
18. Changes
19. Contact

Parties and acceptance

These terms are a contract between you and Veskens Ltd (company number 17383038), trading as Feneri (“Feneri”, “we”, “us”), a company registered in England and Wales. They apply to feneri.xyz, the Interface at /app, authentication, the waitlist, and the contact form. Registered office: 20 Wenlock Road, London, England, N1 7GU.

The developer platform (API, Studio, MCP, documentation) may be subject to additional terms. If those terms conflict with this page for API use, the additional terms prevail for that use. For a personal check-in, this page prevails.

By creating an account, joining the waitlist, or starting a sitting, you accept these terms and the Privacy notice.

The service

The Interface is a guided video check-in. A sitting is typically five questions and at most six minutes of recorded media. Feneri analyses face, voice and language and produces a reflection (affective labels, sentiment, a balance score, moments, a short narrative). Free accounts may start one sitting per UTC day. Empty or abandoned starts still count toward that cap.

Pro is not offered for purchase on this site. When it is, this page will state the commercial terms.

Feneri is not a clinician, not a medical device, and not a crisis service. A balance score is not a diagnosis.

Eligibility

You must be 18 or older and able to form a binding contract. You must not use the Interface where you are prohibited from doing so. Do not create an account for another person without their knowledge.

If you use Feneri for an organisation, you warrant that you have authority to bind that organisation.

Accounts and waitlist

You authenticate with email and password or Google. You are responsible for activity on the account. Sign out on a shared device.

During private access, a new account remains waitlisted unless we have admitted the email. Waitlisted users do not receive the check-in. Submitting an email on /request-access does not by itself grant access. Admission is at our discretion and may be withdrawn for breach of these terms.

Notify us if you believe the account has been used without authority. We may revoke sessions and refuse automated or abusive sign-ups.

Licence

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Interface for your own check-ins, while you comply with these terms. We do not sell you the models, the Interface, or the Feneri name.

You may not scrape other people’s sessions, probe the service for a vulnerability except through coordinated disclosure to contact@feneri.xyz, resell access, or use our outputs to train a competing model.

Your content

You retain whatever rights you already have in your face, voice and words. You grant Feneri a limited licence to host, analyse, and display that sitting to you, and to people you expressly share with (a 24-hour link or a PDF you download), solely to provide the service. That licence ends when we delete the data as described in the Privacy notice, except for copies you exported, backups that have not yet aged out, or records we must keep.

You must not record another person in a sitting unless they know and agree. You must not use a sitting to capture someone else’s clinical session, a classroom, or a workplace without the people on camera knowing.

You must not upload unlawful content, sexual content involving minors (which we will report), malware, or material you do not have the right to record.

Acceptable use

• Use Feneri for your own reflection, not to monitor someone else.
• Do not circumvent quotas, the waitlist, or another person’s account.
• Do not reverse engineer the models except as permitted by law.
• Do not represent a Feneri score as a clinical finding.
• If you are in crisis, contact local emergency services or a local helpline. The Interface may display resources; it cannot attend to you.

Health and safety

Reflections, affective labels, balance scores, Insights, and any crisis card are information for self-reflection. They are not a substitute for a clinician or emergency responder. If you may harm yourself or someone else, stop and obtain help in person.

You agree that Feneri is not responsible for decisions you make after reading a reflection, including whether to seek care, change medication, or share a report.

Privacy

The Privacy notice forms part of this contract. It sets out retention modes, processors, transfers, and how to exercise data-protection rights.

Fees

The personal Interface is currently free of charge, subject to one sitting per UTC day. We may change Free limits with notice in the product or by email. Developer pricing on /developers/pricing is a separate rate card and is not this product.

If we introduce a personal fee, we will state the price before you pay. Taxes apply where required.

Intellectual property

The Interface, the models, the narrative layer generated by the product, the Feneri name and mark, and this website are owned by Veskens Ltd and its licensors. You may copy them only as needed to use the service.

Feedback (a bug report or product suggestion) may be used to improve Feneri without compensation. We will not treat your private sitting as feedback.

Third parties

Authentication may use Google. Hosting, storage, inference, email and error reporting use the processors named in the Privacy notice. Their terms apply to that processing. If Google sign-in is unavailable, we cannot complete that session.

Service status

The Interface is in private access. It may be slow, inaccurate, or unavailable. Sittings may fail after you have spoken. We will take reasonable steps to protect data. We do not warrant a particular uptime, model version, or that a reflection will match how you felt.

Models misread faces, accents, lighting, and language. Coverage outside English may be weaker. You must not treat a sitting as the sole record of your state of mind.

Warranties

To the fullest extent permitted by law, Feneri is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the Interface will be uninterrupted, secure, or error-free, or that a reflection is accurate, complete, or appropriate for clinical use.

Nothing in these terms excludes or limits rights that cannot be excluded under the Consumer Rights Act 2015 or other mandatory consumer law. In those cases, the limitation applies only to the extent the law allows.

Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

Subject to that, Veskens Ltd and its officers, employees and contractors are not liable for loss of profit, loss of data, wasted sitting time, or indirect or consequential loss, whether in contract, tort (including negligence) or otherwise, even if foreseeable.

Subject to the same reservation, our total liability arising out of these terms or the Interface is limited to the greater of (a) the amount you paid us for the personal Interface in the 12 months before the claim (at present: nil) and (b) fifty pounds sterling (£50).

You will indemnify Veskens Ltd against claims arising from your recordings, your misuse of the Interface, or your breach of these terms, except to the extent caused by our negligence or wilful default.

Suspension and termination

You may stop using Feneri at any time. Email us to delete the account. We may suspend or close an account that breaches these terms, appears abusive, or that we cannot support in a given jurisdiction. We may withdraw the Interface. If we discontinue the personal product, we will take reasonable steps to let you export or delete what we hold, and we will notify the account email if we have one.

Provisions that by their nature should survive (including Your content, Health and safety, Warranties, Liability, and Governing law) survive termination.

Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive relief in any forum, and except that a consumer may bring a claim in their country of residence where mandatory law so requires.

If a provision is held unenforceable, the remainder continues in effect. Failure to enforce a provision is not a waiver. You may not assign these terms without our written consent. We may assign them in a merger or sale of the business.

These terms are the entire agreement for the personal Interface and this website and replace prior website terms for that use.

Changes

We may amend these terms. The date at the top will change. If a change is material (for example a new fee, or a new use of check-ins), we will notify you in the product or by email before it applies to existing sittings, except where the law requires a shorter period. Continued use after the new terms take effect constitutes acceptance. If you do not accept them, stop using the Interface and request deletion.

Contact

Veskens Ltd (company number 17383038), trading as Feneri.
Registered office: 20 Wenlock Road, London, England, N1 7GU.
contact@feneri.xyz · +44 7446 365714 · Contact form
Companies House: 17383038

Related: Privacy notice.